In the unlikely event that you are not 100% happy with your glasses, you can always return them to us within 30 days. Please note that we can only accept glasses that have been sent back to us 30 days after they have been received. We calculate this by checking the time shown by the postal tracking numbers. We offer free shipping on returns for the following countries:

- United States of America, Canada, United Kingdom, Republic of Ireland, France, Germany, Spain, Netherlands, Belgium, Portugal, Sweden, Finland, Denmark, Italy, Poland and Latvia.

You can still return your glasses to us if you are living a country not mentioned above. However, at the moment, we will not be able to reimburse you for any shipping costs incurred. 

- It is important that glasses are returned to us in original packaging with all accompanying materials. Glasses must be returned in original condition. (please see our Terms & Conditions for more info on this)

- everambr reserves the right not to refund certain prescription orders in exceptional cases (where wrong prescription has been provided, incorrect order has been placed etc.)

- Store credit will only be given in the event of a pair of exchanged prescription glasses being returned (e.g you have exchanged one pair of prescription glasses for another, and are now returning the second pair.

- For glasses received in a 2 for 1 sale, the entire must be returned. We will not accept returns of one pair. Exchanges from 2 For 1 sales will incur related costs.

- We will only refund a maximum of 2 pairs per order. For example, if you order 3 pairs and return 2, that's perfectly fine. However, if you order 4 or more we will still only be able to refund maximum 2. This rule still applies if you make two separate orders for a combined 4 pairs.

• Download and complete the Returns & Exchanges form by clicking here and print out a hard copy.

• Be sure to include a PayPal address. This is the only way we can refund the return postage costs.

• Send the glasses alongside the completed form by STANDARD POST to the following address*:

everambr, 8 Park Drive, Glenageary Heights, Glenageary, Dublin, Ireland A96 X2R5.

* USA customers - please send the package via USPS standard mail. This should cost around $17, which will be reimbursed to you.