General
Where do your glasses ship from?
All our products ship from Dublin, Ireland. Orders placed within the EU will NOT receive any import charges. However, countries outside the EU may be subject to import charges.
What's the 30-day free trial?
You can purchase and test out our glasses for 30 days. If they're not quite for you, you can return them at no cost. Please find information on how to return here.
Do you have a guarantee?
Yes - all our glasses come with a 2-year guarantee against defections. We will replace any pair from any of our ranges for free should they happen to be faulty. This does not cover accidental breakage or lens scratches.
Returns
What is your returns policy?
Please visit our Returns & Exchanges page for all information.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h